Partial outage - Navigator Platform

Incident Report for Future Ordering

Resolved

Dear Customers
We’re pleased to inform you that the issue our Navigator platform is considered resolved as no additional issues has been observed.

Thank you for your patience and understanding, and we apologize for any inconvenience caused.

Best regards,
Future Ordering Support

Posted Sep 24, 2026 - 05:38 CEST

Monitoring

Dear Customer

We have identified and implemented a fix to the issue affecting our Navigator platform.

Our team is currently monitoring the system to ensure stability, and we will provide further updates as needed.

Thank you for your patience and understanding.

Best regards,
Future Ordering Support

Posted Sep 23, 2026 - 13:27 CEST

Update

Dear Customer,

There are no new updates other than that we are still working on resolving the issue affecting our Navigator platform.

Thank you for your patience and understanding.

Posted Sep 23, 2026 - 10:49 CEST

Investigating

Dear Customer

We have identified an issue with our Navigator management platform affecting the following apps / features:

- Rule manager
- Plugin Configurator
- Plugin Uploader
- Menu Updates

Note! This issue does NOT affect ordering operations.

The team is currently working on finding a solution.
We will provide further updates as we have them.

Thank you for your patience and understanding.

Posted Sep 23, 2026 - 09:07 CEST

This incident affected: FO Platform (Navigator).