All Systems Operational

Uptime over the past 90 days. View historical uptime.
FO Platform Operational
Kiosk - Ordering Operational
Kiosk - User interface Operational
Kiosk - Payment Operational
Online & APP - Ordering Operational
Online & APP - User interface Operational
Online & APP - Payment Operational
Navigator Operational
Dependent Services Operational
Oracle - STSGen2 Operational
Adyen Operational
Como Operational
Deliverect Operational
Klarna Operational
Nets Operational
Planet Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 28, 2026

No incidents reported today.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Partial outage - Navigator Platform
Resolved - Dear Customers
We’re pleased to inform you that the issue our Navigator platform is considered resolved as no additional issues has been observed.

Thank you for your patience and understanding, and we apologize for any inconvenience caused.

Best regards,
Future Ordering Support
Sep 24, 05:38 CEST
Monitoring - Dear Customer

We have identified and implemented a fix to the issue affecting our Navigator platform.

Our team is currently monitoring the system to ensure stability, and we will provide further updates as needed.

Thank you for your patience and understanding.

Best regards,
Future Ordering Support
Sep 23, 13:27 CEST
Update - Dear Customer,

There are no new updates other than that we are still working on resolving the issue affecting our Navigator platform.

Thank you for your patience and understanding.
Sep 23, 10:49 CEST
Investigating - Dear Customer

We have identified an issue with our Navigator management platform affecting the following apps / features:

- Rule manager
- Plugin Configurator
- Plugin Uploader
- Menu Updates

Note! This issue does NOT affect ordering operations.

The team is currently working on finding a solution.
We will provide further updates as we have them.

Thank you for your patience and understanding.
Sep 23, 09:07 CEST

Sep 23, 2026

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Critical - Online & App User Interface
Resolved - Dear Customers
We’re pleased to inform you we have not encountered any further issues after the fix this morning and consider the incident to be fully resolved.

Thank you for your patience and understanding, and we apologize for any inconvenience caused.

Future Ordering will conduct a postmortem and provide an incident report during next week.
The incident report will be published in our knowledgebase: https://portal.futureordering.com/hc/en-us/sections/8647475628700-Incident-reports

Best regards
Future Ordering Support
Sep 18, 14:19 CEST
Monitoring - Dear Customer

We believe the issue with our user interface on the App & Online sales channel, that had a major effect on a guest’s ability to complete an order, has been identified, and a solution has been implemented.

Our team is actively monitoring the system to ensure stability, and we will provide further updates as needed.

Thank you for your patience and understanding.
Sep 18, 08:16 CEST
Investigating - Dear Customer

We have identified an issue with our user interface on the App & Online sales channel that have a major effect on a guest’s ability to place an order. Our team is currently investigating and working to resolve the issue as quickly as possible.

We will provide further updates as we have them.

Thank you for your patience and understanding.
Sep 18, 08:10 CEST

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Critical - Kiosk, App & Online Ordering
Resolved - Dear Customers,

We’re pleased to inform you that the issue affecting kiosk, online and app UI has been resolved.
Our system is fully operational.

Thank you for your patience and understanding, and we apologize for any inconvenience caused.

Future Ordering will conduct a postmortem and provide an incident report as soon as possible.
The incident report will be published in our knowledgebase: https://portal.futureordering.com/hc/en-us/sections/8647475628700-Incident-reports

Best regards
Future Ordering
Sep 14, 10:38 CEST
Critical - Kiosk, App & Online User Interface
Resolved - Dear Customers,

Mitigation of the issue is still in progress. Status is as follows:

Online & APP: Operational
Kiosk: Large subset of kiosks are restored. Work continues to restore the remaining kiosks.

We will update you once the mitigation is complete.

Best regards
Future Ordering
Sep 14, 09:50 CEST
Investigating - Dear Customer

We have identified an issue with our user interface on the Kiosk, App & Online sales channel that have a major effect on a guest’s ability to complete an order. Our team are working on deploying a solution to this as soon as possible.

We will provide further updates as we have them.

Thank you for your patience and understanding.
Sep 14, 08:04 CEST
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