Critical - Kiosk Payment

Incident Report for Future Ordering

Resolved

Dear Customers,

We have not observed any additional impact after we deployed the fix earlier today and we consider the incident to be fully resolved.

Thank you for your patience and understanding, and we apologize for any inconvenience caused.

Future Ordering will conduct a postmortem and provide an incident report as soon as possible.
The incident report will be published in our knowledgebase: https://portal.futureordering.com/hc/en-us/sections/8647475628700-Incident-reports

Best regards,
Future Ordering

Posted Apr 28, 2026 - 14:14 CEST

Monitoring

Dear Customer,

We believe the issue with our payment system affecting transactions through our OMS Kiosk sales channel has been identified, and a solution has been implemented.

Our team is currently monitoring the system to ensure stability, and we will provide further updates as needed.

Thank you for your patience and understanding.

Posted Apr 28, 2026 - 10:48 CEST

Investigating

Dear Customer,

We have identified an issue affecting payment transactions through OMS Kiosks, and are currently investigating.

Our team is working to resolve this as quickly as possible, and we will provide further updates as we have them.

Thank you for your patience and understanding.

Posted Apr 28, 2026 - 10:35 CEST

This incident affected: FO Platform (Kiosk - Payment).