Critical - Kiosk, App & Online User Interface

Incident Report for Future Ordering

Resolved

Dear Customers,

Mitigation of the issue is still in progress. Status is as follows:

Online & APP: Operational
Kiosk: Large subset of kiosks are restored. Work continues to restore the remaining kiosks.

We will update you once the mitigation is complete.

Best regards
Future Ordering

Posted Sep 14, 2026 - 09:50 CEST

Investigating

Dear Customer

We have identified an issue with our user interface on the Kiosk, App & Online sales channel that have a major effect on a guest’s ability to complete an order. Our team are working on deploying a solution to this as soon as possible.

We will provide further updates as we have them.

Thank you for your patience and understanding.

Posted Sep 14, 2026 - 08:04 CEST

This incident affected: FO Platform (Kiosk - Ordering, Kiosk - User interface, Online & APP - Ordering, Online & APP - User interface).