Critical - Online & App User Interface

Incident Report for Future Ordering

Resolved

Dear Customers
We’re pleased to inform you we have not encountered any further issues after the fix this morning and consider the incident to be fully resolved.

Thank you for your patience and understanding, and we apologize for any inconvenience caused.

Future Ordering will conduct a postmortem and provide an incident report during next week.
The incident report will be published in our knowledgebase: https://portal.futureordering.com/hc/en-us/sections/8647475628700-Incident-reports

Best regards
Future Ordering Support

Posted Sep 18, 2026 - 14:19 CEST

Monitoring

Dear Customer

We believe the issue with our user interface on the App & Online sales channel, that had a major effect on a guest’s ability to complete an order, has been identified, and a solution has been implemented.

Our team is actively monitoring the system to ensure stability, and we will provide further updates as needed.

Thank you for your patience and understanding.

Posted Sep 18, 2026 - 08:16 CEST

Investigating

Dear Customer

We have identified an issue with our user interface on the App & Online sales channel that have a major effect on a guest’s ability to place an order. Our team is currently investigating and working to resolve the issue as quickly as possible.

We will provide further updates as we have them.

Thank you for your patience and understanding.

Posted Sep 18, 2026 - 08:10 CEST

This incident affected: FO Platform (Online & APP - User interface).